Return policy

RETURNS

• Items must be returned within 5 days from the date you receive your package to get a refund through your original payment. 
• Purchases over 14 days will no longer be eligible for returns. 

• You are responsible for the return shipping, and all shipping charges are non-refundable.

All items must be unused and in the same condition that you received it.

Securely package all returning merchandise. We will not be able to process refunds if items come back to us damaged. 

We are not responsible for any lost or stolen merchandise incurred upon return shipping. Use a tracked service and keep a hold of your receipt, just incase there are any issues. 

Email us: zhixifeng@niopets.com with any questions or concerns, please tell us your order # so we can look you up. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zhixifeng@niopets.com

Email: service@niospet.com

Phone number:+19714685804

Whatsapp:+8618566239751